Always Check and Ask for ID

Posted on by Gavin Holley

We ask all our tenants to always feel welcome to ask for identification from anyone visiting their homes when they state they are visiting on behalf of Rhondda Housing Association.  This could be your housing officer, and outreach worker from our Community Engagement team, or a member of staff from our Income Advice team. You may also have recently reported a repair, or been advised about a gas safety or could be expecting someone from our maintenance & surveying teams.

Majority of the time you will know when we visiting, and will be expecting a specific member of staff or a contractor who is acting on our behalf to complete a repair job or piece of work.  If in doubt, and you haven’t been officially notified of a visit from us, or been in contact with us then we urge any tenants to be cautious about anyone visiting their home and ring us on 01443 424200. If someone does visit you, then you should always feel welcome to ask for their identification, don’t let them in and ring our office to confirm they are a member of staff or a one or our partner companies.

We don’t want any of our tenants or communities to experience any issues with criminals or those attempting to gain entry to your home, so safeguard yourselves and each other.  We want to raise people’s awareness of the threat from doorstep crime across the whole community and act in a preventative way to keep our neighbourhoods safe.  Anyone who suspects that they have been visited by a bogus officials should contact the Police on 101 or if it is an emergency by dialling 999.

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